At VideoCall Network, your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you use our services on both the website and the mobile application.
1. Introduction
This Privacy Policy explains how VideoCall Network (“we”, “our”, or “us”) processes your personal information when you interact with our web platform or mobile application that leverages video conferencing services through Jitsi and other integrated third-party plugins. By using our services, you consent to the practices described in this policy.
2. Information We Collect
A. Information You Provide
When you register or interact with our platform, we collect:
Full Name (First and Last Name)
Email Address
Password (securely hashed)
Profile Picture (optional)
Any support messages or inquiries you send
Content you submit during video conferences (as applicable)
B. Automatically Collected Information
We also collect technical and usage information including:
Device identifiers (e.g., model, OS)
Browser type and version
IP address and general location (for security and analytics)
Session timestamps, access logs, and crash reports
Cookies, tokens, and similar technologies
C. Third-Party Services
When you use features integrated with Jitsi Meet, or plugins like analytics, CDN providers, push notification services, or cloud hosting (e.g., AWS, Firebase), these services may also collect limited user metadata including:
Meeting duration and participants
IP addresses
Usage logs
VideoCall Network is not responsible for data policies of third parties, but we ensure integrations are reputable and secure.
3. How We Use Your Information
We use the collected data to:
Register and manage user accounts
Authenticate and authorize user access
Facilitate video meetings
Improve platform functionality, security, and user experience
Respond to customer support requests
Send administrative or transactional communications
Analyze usage trends and troubleshoot issues
4. Legal Bases for Processing (If Applicable)
In jurisdictions like the EU (under GDPR), we process personal data based on:
Your consent (for cookies, marketing, etc.)
Performance of a contract (e.g., account creation, service delivery)
Legal obligations
Legitimate interests, such as fraud prevention and service improvement
5. Data Retention
We retain user data indefinitely unless the user actively deletes their profile.
Data will be:
Kept securely in encrypted databases
Deleted upon user request via account settings
Retained as needed to comply with legal or regulatory requirements
6. Data Sharing and Disclosure
We may share your data with:
Cloud and server providers
Legal or government authorities (if compelled by law)
Customer support and analytics tools
Third-party service providers bound by confidentiality agreements
We never sell your personal data.
7. Your Rights
You have the right to:
Access, modify, or delete your personal data
Withdraw consent (for optional data uses)
Request data portability (where applicable)
File a complaint with a supervisory authority
All user-initiated actions (edit/delete profile) can be performed from the profile settings.
8. Data Security
We take robust security measures:
Encryption of data at rest and in transit
Hashed passwords
Role-based access control
Regular vulnerability testing and monitoring
9. Children’s Privacy
The platform is not intended for children under 13. We do not knowingly collect information from minors.
10. Changes to This Privacy Policy
We may update this policy periodically. Changes will be notified via app alerts or email. Continued use of our service after updates constitutes agreement.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
📧 privacy@videocall.network